Find answers about preparing a property, photography delivery, travel fees and booking. For questions specific to your listing, contact 662 MEDIA before scheduling.
Questions agents ask before booking
Straight answers about shoots, turnaround, and delivery.
How quickly will I receive my photos and media?
Photos are delivered the next morning typically before noon unless informed differently. Videos can take a full 24 hours but we strive to deliver all contents at once. Rush options are available when you need same-day turnaround for a listing going live.
How do I prepare my property for a listing shoot?
There are some simple steps you can follow that will make all the difference. Please see our Home Preparation Checklist for a list of detailed steps.
Do you have a travel fee?
Most our listing shoots fall within a 25 mile radius (< 30 minutes) of our office so there is no fee for the first 25 miles/30 minutes. For listings that require additional drive time in excess of 30 minutes the following rates apply: * 30 to 40 minutes $30 * 41 to 50 minutes $40 * 51 to 60 minutes $50 * 61 to 70 minutes $75 For distances further than 70 miles / 70 minutes call for quote.
Do you have a cancellation fee?
If you need to cancel a shoot within 2 hours of the scheduled time, a $50 fee will apply. We understand that things come up, so please let us know if there’s an issue, and we’ll do our best to accommodate.
What if the home is not ready when the photographer arrives?
Please have the home fully prepared before the scheduled shoot time. If the photographer arrives and they have to wait >10 minutes, the shoot may need to be rescheduled, and a $50 cancellation fee will apply. Punctuality is important to us, and we often will have another photoshoot lined up immediately after yours. To keep things on schedule, please make sure everything’s set so we can capture the best shots for you!
What if I am not happy with the photos or video?
We strive for 100% satisfaction and will do everything possible to insure you are satisfied. Please understand colors and shadows can be impacted by time of shoot, sunlight, indoor lighting and many variables. Please view our work online as this will provide a good representation of what to expect.
Phone photos vs professional real estate photos.
Professional real estate photography combines wide-angle lenses, thoughtful composition, careful exposure and natural editing to show rooms clearly. View our portfolio to compare the finish and consistency you can expect for your listing.
When do I have to pay for photos?
Payment is due according to the invoice terms. Please contact us about available payment options when booking.